Current order processing times are between 1-3 business days.

Ground Shipping can take anywhere from 1-6 business days, based on location.

Packages are shipped via USPS (ETA 1-3 days) or UPS. Typical transit times by region for UPS are as follows:

1 - 3 Days: Texas + Midwestern, Southwestern, Southeastern States
3 - 4 Days: California + North, Northwestern, Northeastern states
4 - 6 Days: New York + Far Northwestern states

For shipping information specific to your zip code, please reference the following links:

Orders placed on ship from our headquarters in Houston, Texas (77043). Currently processing times are 1 - 3 BUSINESS DAYS. Ground Shipping transit times vary by location the order is shipping to.

Please account for BOTH PROCESSING AND TRANSIT TIMES when placing an order.

GARDEN PALACE™ standard shipping is USPS or UPS Ground (delivery M-F only), the following rates apply:

Continental US
Merchandise Total
3-Day Select
2-Day Air
Next Day Air
$74.99 and Under
$75.00 and Over

Alaska, Hawaii and US Territories
*Ground shipping is not applicable. Only shipping method offered.
Merchandise Total
2 Day Air Only
$74.99 and Under
$75.00 and Over
*We cannot currently offer alternative shipping methods to the non-continental US.

**For further information regarding order processing times, return policy, and promotions, please view our Shopping Support page HERE
Please account for BOTH PROCESSING AND TRANSIT TIMES when placing an order.
Once the package leaves GARDEN PALACE™ and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, undeliverable packages due to address errors or other unforeseen shipping courier related delays. If information regarding your package is needed, please contact the carrier directly for further information.
UPS: 1-888-742-5877
USPS:  1-800-275-8777
Summer Time Shipping Rates

Due to the sensitive nature of GARDEN PALACE™ wax products, perishable food items,  bath & body and various other handcrafted and delicate items available in our product line, we recommend the following during either Cold or Hot high temperatures:

Place orders as early in the week as possible.

GARDEN PALACE™ products are shipped from Warm Regions (very hot temps!).
Please reference the UPS Transit Map to estimate the total number of days your order may be in transit.  Ground Shipping transit times vary by location the order is shipping to.  Please account for both processing and transit times when placing an order.

This will decrease processing and transit times as well as reduce the possibility of melting or damage to items.

For questions or further assistance, please contact our customer service at:


  • GARDEN PALACE™ offers complimentary ground shipping and a free sample on orders over $75+ (before tax). Ground shipping excludes Alaska, Hawaii & US Territories.

  • For orders that are under $75, a flat rate ground shipping charge will be applied.

  • Any orders that are shipped to Alaska, Hawaii or Puerto Rico must ship UPS 2-Day Air.

  • At this time we cannot ship to addresses without a recipient. This includes P.O. Boxes.  We are currently unable to ship to APO/FPO Addresses

  • Your shipping costs are automatically calculated in the shopping cart as you place your order.

  • During high volume periods (i.e. sales and holidays) orders may experience a slight delay in processing times.

  • Your order may be delayed due to increased UPS order volumes, address issues, missing apartment numbers, etc.

  • Once package is in the hands of the carrier severe weather conditions during transit may cause delays in delivery.

  • We are unable to edit, add or remove items on an order once it has been placed. If there is an issue with an order or it needs to be canceled, please reach out to customer care as soon as possible at: ,and we will do our best to accommodate.

  • We do not ship to Freight Forwarders or Re-Sellers

  • Tracking notifications will be sent when the orders label is created, not shipped. Please allow 48 hours for tracking to update accurately with an ETA.

  • For more information about shipping time-frames or any questions you may have regarding shipping please contact customer care at: ,or contact us HERE.

We appreciate your patience and patronage for GARDEN PALACE™