Privacy Policy

GARDEN PALACE™ respects your privacy and is committed to protecting our customers' personal information. By accessing our website at (the “Website), you are accepting the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Website. If you have any questions about the GARDEN PALACE™ Privacy Policy please contact GARDEN PALACE™ at:


We may collect and use the following personal information that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
Categories of Personal Information
Specific Types of Personal Information Collected
This may include your real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers you provide to Us.
Information in that identifies, relates to, describes, or is capable of being associated with, a particular individual
This may include your name, signature, telephone number, credit card number, debit card number, or any other financial information.
Commercial information
This may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies on this Website.
Internet or other electronic network activity information
This includes your browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
Geolocation data
The location of your devise you use to access Our services.
Audio, electronic, visual, thermal, olfactory, or similar information
This includes any photos you share with Us.
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
This includes marketing data We collect from you based on your purchases and interactions.
This personal information is required to provide products to you. If you do not provide personal information We ask for, it may delay or prevent Us from providing products to you. We use this information to process and fulfill your order and to notify you of your order status.

We also use Google properties including, but not limited to, Google Analytics, Google Webmaster Tools, Google Adwords and Google Tag manager to better improve our customers and Website visitor's experience.

If you create an account that includes a personal password, please make sure to safeguard your password and other personal information. You may be liable for unauthorized use of our Website, as well as have your private information used by others. Additionally, we automatically gather certain information and statistics regarding the usage of the GARDEN PALACE™ Website through the use of cookies and other technologies. Although most browsers allow you to refuse cookies, they are necessary to access this Website and place orders.


We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information for, among other uses, fulfilling orders, responding to requests, customizing products, improving our Website and services, tracking email, legal and safety purposes, regulatory compliance, and communicating with you and otherwise enhancing your usage of the Website. We may also use the information to provide a personalized shopping history and/or to notify you about new services, special promotions, or offers.

In order to maintain and operate this Website and various features, certain trusted third-party vendors may be permitted to access your information. These third-parties can include a Website host, credit card processing companies, data analyzers, and order fulfillment centers.

In the event of a proposed or actual merger, sale, or acquisition of another type that involves part or all of the GARDEN PALACE™ business, or as part of a corporate reorganization, change in control, or sale of stock, we may transfer personally identifiable information. Should this occur any transferee would be bound by the terms of this Privacy Policy. We may be required by law either by subpoena, court order, administrative or governmental order to disclose information. We also reserve the right to disclose information if it is necessary to protect our rights or the rights of others, for fraud prevention, credit risk reduction, or to prevent harm to people/property.

We also may aggregate non-personally identifying information to use in improving the Website and business.

If you provide feedback, suggestions, or recommendations, we may, at our discretion, choose to use that information to improve our Website and business. If you provide self-identifying information we will only use it to respond to your feedback, suggestion, or recommendation. We will not share your information with others without your permission or unless you request it. Comments that you post on public forums such as social media websites (Facebook/Instagram/etc.), blogs, or message boards will contain the identifying information that you provided to said websites along with the time you posted your comments. GARDEN PALACE™ is not responsible for the content that you or other individuals post on websites not monitored or controlled by GARDEN PALACE™

If you choose to purchase a gift for another individual or choose to refer someone else to our Website or business, we may ask for that individual's name, shipping address, phone number, and email address. GARDEN PALACE™ will store this information for the purposes listed above and to contact the individual regarding any referral that you made. The other individual can contact GARDEN PALACE™ at any time to request removal of their information from the GARDEN PALACE™ database.


Mobile Message Service Terms and Conditions

In addition, you agree to our Messaging Terms ( and Messaging Privacy Policy (

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.
The GARDEN PALACE™ mobile message service (the “Service”) is operated by Klaviyo (“Klaviyo”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to GARDEN PALACE™, LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of GARDEN PALACE™ through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with GARDEN PALACE™ Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. If sending in the US or Canada, Text the single keyword command STOP to the number you received the text from. Click the unsubscribe link in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other GARDEN PALACE™ mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to the number you received the messages from.
You can also contact us for more information. If you wish to opt out, please follow the procedures above.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice:


This Privacy Policy describes what personal information we collect from you when you visit our Website, how we use that information, your rights, choices and other privacy and information practices that apply to use of this Website. If you subscribe to GARDEN PALACE™ or make any other purchase through our company, you explicitly consent to this Privacy Policy.

This Privacy Policy does not cover any information collected from you at independently owned and operated stores or retailers or on any website other than this Website. For example, our Website may contain links to websites of other GARDEN PALACE™ retailers, and to websites owned by third-parties. These other websites have their own privacy policies and are not governed by this Privacy Policy. We are not responsible for the content on their websites, nor do we control the privacy practices or the content of websites owned and operated by these third-parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit.

GARDEN PALACE™ will not use your personal information for a purpose significantly different than what is disclosed in this policy without your consent.



GARDEN PALACE™ does not sell your personal information to third parties.


Email addresses submitted to any of our mailing lists will be used solely for the purpose of sending you special offers and announcements from GARDEN PALACE™ and other partners. Emails we send will include information on how to unsubscribe from our lists. You may also unsubscribe from any GARDEN PALACE™ email list at any time by sending an email to

How long will we keep your information?

We retain personal information as long as is necessary for the fulfillment of the purposes identified above in the “How do we use your information” section or as otherwise necessary to comply with applicable laws. Where personal information is no longer necessary or relevant for our identified purposes or where you have indicated that you no longer are interested in staying in contact with us, we will securely dispose of your personal information.


In order to help protect and keep confidential any information that we receive from you, we follow reasonable technical and management policies. These include encrypting your credit card number and personal information using secure socket layer (SSL) technology to provide secure transmission of your information from your computer or mobile device to our servers.

Additionally, only those employees of GARDEN PALACE™ and third-party vendors who need access to your personal information to provide your services are allowed such access. Although we work to ensure your personal information is kept secure, please keep in mind that no computer system is one hundred percent secure.

If you have registered an account with GARDEN PALACE™ you may access and update your personal information and email preferences either by logging into our Website or by sending an email to:

Although we will attempt to be as prompt as possible with any opt-out requests, you may continue to receive various electronic communications from us for up to 10 business days after your request has been submitted.


We understand the importance of protecting children’s privacy, especially in the interactive online world. Our Website’s activities are not intended for children under 13 years of age or younger. We do not knowingly  collect or store information about anyone under the age of 13. No one under age 13 may provide any personal information to or on the Website. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at


Our systems are not designed to respond to “do not track” requests from browsers at this time.



Our Website may contain links to other websites that are not operated by GARDEN PALACE™ If you click on a third-party link, you will be directed to that third-party's website. We strongly advise you to review the Privacy Policy of every website you visit. GARDEN PALACE™ has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Information Collected Through Third-Parties

We may, from time to time enter into agreements with third-parties to obtain data from consumers provided by other retailers, including, for use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including personal information, order level transaction data, item level transaction data, retail data, mobile application data, and other information relating to purchasing history.  Any information provided to us is subject to strict confidentiality requirements of the third-party provider and subject to all applicable laws relating to privacy.  We use this information to improve our marketing and communications with you.

Third-Party Payment Service
We use a third-party payment service to process payments made through the Website or retail locations.  If you wish to make a payment through the Website or in retail locations, your personal information will be collected by such third-party and not by us, and will be subject to the third-party’s privacy policy rather than this Privacy Policy.  We have no control over, and are not responsible for, such third-party’s collection, use, and disclosure of your personal information.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit Our Website, We may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?

Certain information is gathered on this website by cookies and other tracking technologies. You can manage your cookie preferences through your browser or by clicking the "cookie preferences banner on our Site", you may choose whether the site will use "Analytics", "Personalization"and/or "Marketing" cookies, as described in the preceding paragraphs including the "What types of cookies do we use" section below.

The "cookie preferences" function available on the Site's Cookie Banner will inform you of which functionalities are available to you or not depending on the types of cookies you choose to authorize Our Website to use. LEARN MORE

What types of cookies do we use?

There are a number of different types of cookies, however, Our Website uses:

  • Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

  • Performance Cookies: These cookies allow us to count visits and traffic source so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

  • Targeting Cookies:These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

  • Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of Our Website features may not function as a result.

Third-Party Use of Cookies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third-parties may use cookies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third-parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, please contact us at or contact us HERE.


This Website is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, any information you provide to GARDEN PALACE™ will be transferred to the United States and the Netherlands. By using the Website or providing GARDEN PALACE™ with your information, you consent to this transfer.


If you are a California resident, the California Consumer Privacy Act ("CCPA") gives you certain rights relating to the privacy of your personal information. As a California resident, you have the right to request that we delete all of your personal data collected by GARDEN PALACE™ You also have the right to request that GARDEN PALACE™ disclose what personal information in a list of the categories of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting or selling the information, and the categories of third-parties to whom we disclosed or sold that information for the preceding 12 months.  You have the right not to receive discriminatory treatment by GARDEN PALACE™ because you exercised your privacy rights. You may make such requests up to two times in a 12-month period, subject to limitations described within the CCPA.

A California resident who wishes to submit a request to delete or disclose under the CCPA should email the request to GARDEN PALACE™ at please include "Privacy Policy" on the subject line, and your name and email address in your message. You may also contact GARDEN PALACE™ customer service team by clicking: HERE.  Please make sure to reference the Consumer Privacy Act in your request. Furthermore, you may submit a written request via email to the following address:

Re: California Privacy Rights Notice
1321 Upland Dr.
Houston, Texas, 77043

We will acknowledge receipt of a Request to Know or a Request to Delete within 10 business days, and if we do not grant or deny the request within that time, we will provide information about how we will process the request and what additional information will be required in order to verify your identity. We will respond to a Request to Know or a Request to Delete within 45 calendar days, although we can extend that time for up to 90 calendar days if we provide you notice and the reason it will take more than 45 days to respond. We are not required to respond to more than two Requests to Know or Requests to Delete from a consumer within a 12-month period.

We are required to verify your identity before disclosing personal information in response to a Request to Know or a Request to Delete, and once that process is completed, we are required to obtain separate confirmation that you wish GARDEN PALACE™ to delete your personal information. If possible, and consistent with the sensitivity of the personal information we possess, we will attempt to verify your identity using information about you that you have previously provided to GARDEN PALACE™ If you have a password-protected account with GARDEN PALACE™ we will use our existing authentication practices for the account, unless we suspect fraud or believe the sensitivity of the information to be disclosed requires a more robust verification procedure. The verification procedure will vary depending on the sensitivity of the information being requested.

You may also designate an authorized agent to make a Request to Know or a Request to Delete under the CCPA on your behalf by submitting either a power of attorney form under California Probate Code 4000 - 4465, or by submitting reasonable documentation of your identity and your written permission for the agent to act on your behalf.

NOTICE TO European Union Citizens and RESIDENTS

If you are a European Union citizen or resident, the General Data Protection Regulation ("GDPR") gives you certain rights relating to the privacy of your personal information. You have the right to request your personal data from GARDEN PALACE™ and a reasonable fee may be charged. You have the right to request GARDEN PALACE™ correct your personal data or have your incomplete personal data completed. Under the correct conditions, you have the right to request GARDEN PALACE™ delete your personal data. Under the correct conditions, you have the right to request GARDEN PALACE™ restrict your personal data. Under the correct conditions, you have the right to request GARDEN PALACE™ provide you an easily accessible list of your personal data that GARDEN PALACE™ has. Under the correct conditions, you have the right to request GARDEN PALACE™ provide you an easily accessible list of your personal data that GARDEN PALACE™ has. You also have the right to submit a complaint to a supervisory authority if GARDEN PALACE™ has violated the GDPR.


A European Union citizen or resident who wishes to submit a request under the GDPR should email the request to GARDEN PALACE™ at please include "Privacy Policy" on the subject line, and your name and email address in your message. You may also contact GARDEN PALACE™ customer service team by clicking: HERE GARDEN PALACE™ will respond to your request within one month. Furthermore, you may submit a written request via email to the following address:

Re: GDPR Rights Notice
1321 Upland Dr.
Houston, Texas, 77043

Changes to this Privacy Notice

We may modify or amend this Privacy Notice from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page and such modified or amended privacy notice shall be effective as to you and your information as of that revision date. We encourage you to review this Privacy Notice periodically to be informed about how we are protecting your personal information.

If you have questions or want more information about our privacy policies and practices, please contact GARDEN PALACE™ HERE or by email at Please include "Privacy Policy" on the subject line, and your full name, email address, and postal address in your message.


Last Updated: September 9, 2017