International Shipping

Most of our products are available for international shipping but NOT ALL.  We will let you know if there are any products in your order that need to be removed prior to processing and shipping.



Depending on the destination, shipping overseas generally takes 6 -14 business days but can take up to 6 weeks or more, and we are unable to guarantee delivery unless sent by expedited shipping. Please plan accordingly when ordering.  Also please note that BUYER is responsible for all CUSTOMS/DUTY FEES if any are due upon receipt.  We absolutely CANNOT guarantee holiday delivery for international orders.  Please order as soon as possible.  For questions or further assistance, please contact our customer service at




Summer Time Shipping Rates

Due to the sensitive nature of CRYSTAL PALACE™ wax products, perishable food items,  bath & body and various other handcrafted and delicate items available in our product line, we recommend the following during either Cold or Hot high temperatures:


  • Place orders as early in the week as possible.
    • CRYSTAL PALACE™ products are shipped from Warm Regions (very hot temps!).


Please reference the UPS Transit Map to estimate the total number of days your order may be in transit.  Ground Shipping transit times vary by location the order is shipping to.  Please account for both processing and transit times when placing an order.


  • This will decrease processing and transit times as well as reduce the possibility of melting or damage to items.


For questions or further assistance, please contact our customer service at



Shipping Rates

Crystal Palace™ offers complimentary ground shipping on orders 50$ and over (before taxes): This excludes Alaska, Hawaii & US Territories.


Any orders that are shipped to Alaska, Hawaii or Puerto Rico must ship UPS 2-Day Air.


For orders that are under $50, a flat rate ground shipping charge will be applied.

At this time we cannot ship to addresses without a recipient. This includes P.O. Boxes.  We are currently unable to ship to APO/FPO Addresses


Your shipping costs are automatically calculated in the shopping cart as you place your order.


Crystal Palace's standard shipping is USPS or UPS Ground (delivery M-F only), the following rates apply:




Continental US

Merchandise Total

(1-6 Business Days)

3-Day Select

2-Day Air

Next Day Air

$49.99 and Under

Flat Rate Ground




$50.00 and Over





*Next Day Saturday delivery is an option for Friday orders only, and only if the order is placed before 11 AM (CST).



Alaska, Hawaii and US Territories

* UPS Ground not applicable. Only shipping method offered.

 Merchandise Total

 2 Day Air Only

 $49.99 and Under


 $50.00 and Over



*For further information regarding order processing times, return policy, and promotions, please view our Shopping Support page HERE


**We cannot currently offer alternative shipping methods to the non-continental US.





Receive complimentary ground shipping and a free sample on orders over   $50+ (before tax). Ground shipping excludes Alaska, Hawaii & US Territories.


At this time, please allow 1-6 business days to process an order before it ships


Orders shipping 2 Day Air or Next Day Air must be placed by 11:00am PT for guaranteed delivery. 

Shipping costs are automatically calculated based on selected service at checkout.

We are unable to edit, add or remove items on an order once it has been placed. If there is an issue with an order or it needs to be canceled, please reach out to customer care as soon as possible at and we will do our best to accommodate. 


Your order may be delayed due to increased UPS order volumes, address issues, missing apartment numbers, etc.


Once package is in the hands of the carrier severe weather conditions during transit may cause delays in delivery.


During high volume periods (i.e. sales and holidays) orders may experience a slight delay in processing times.